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Feedback, complaints and appeals - Standards 2.7 and 2.8

Standards 2.7 and 2.8 relate to the focus area of feedback, complaints and appeals.

AVETMISS

The Australian Vocational Education and Training Management Information Statistical Standard (AVETMISS) outlines the format required for the submission of descriptive data about students and their study activities.

Victorian Registration & Qualifications Authority (VRQA)

The Victorian Registration and Qualifications Authority (VRQA) is the body responsible for regulating RTOs in Victoria.

Training and Accreditation Council (TAC)

The Training Accreditation Council (TAC) is the body responsible for regulating RTOs in Western Australia.

Qualifications

As one part of the endorsed component of a Training Package, qualifications are a group of Units of Competency ‘packaged’ together as the requirement for working in a particular industry role at a specific level. A qualification is also the official documentation recognising competency in all of the units specific to a particular grouping of units.

Recruitment

Recruitment is about finding the right people with the right experience, qualifications and attitude to help the business succeed.

System Basics

‘System Basics’ gives a break-down of the interconnected functions, frameworks and entities in Australia’s VET sector.

Delivery of Training

Delivering training takes planning and preparation to ensure all resources, rooms and content is accounted for.

Education Services for Overseas Students Framework (ESOS)

The ESOS Framework performs a number of functions with respect to organisations offering courses to international students studying in Australia on a student visa.

Working Under Supervision

When a Registered Training Organisation employs someone who is not a trainer and assessor to deliver and assess training, specific working arrangements, qualifications and other compliance requirements must be considered and applied. This is part of ‘Working Under Supervision’.

State-based Funding

Funding is available from State and Territory governments to approved RTOs for delivery of VET.

Credit Transfer and Articulation Arrangements

Credit transfer is the process of awarding a student credit for learning outcomes they already have achieved.

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