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2017 Virtual VET Summit - RTO Management and Compliance

21 & 22 November 2017
ONLINE

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Program

Tuesday, 21 November 2017

9:30am - 10:00am
Registration
10:00am - 11:00am
Day 1
Compliance: A valuable business tool not just something that 'must be done'
Claire Field
11:00am - 11:15am
Morning Tea
11:15am - 12:15pm
Day 1
Developing Staff: PD planning – looking beyond the compliance cycle
Carol Hunter
12:15pm - 1:15pm
Day 1
What are the current trainer/assessor requirements and why are they important?
John Dwyer
1:15pm - 1:45pm
Lunch
1:45pm - 2:30pm
Day 1
The Impact of the Student Centred Approach on Internal Audits
Carol Hunter
2:30pm - 3:15pm
Day 1
Three Rs – Recordkeeping, Requirements and Ramifications
Angela McGregor

Wednesday, 22 November 2017

9:30am - 10:00am
Registration
10:00am - 11:00am
Day 2
ASQA Update
David Garner
11:00am - 11:15am
Morning Tea
11:15am - 12:15pm
Day 2
Evidence-Based Decision Making in RTOs
Jonathan Chew
12:15pm - 1:15pm
Day 2
The Swiss Cheese Effect: An investigative framework for RTO management
John Price
1:15pm - 1:45pm
Lunch
1:45pm - 2:30pm
Day 2
Monitoring the Masses: Third party arrangements
John Price
2:30pm - 3:15pm
Day 2
Role of the RTO Manager
Kerri Buttery

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Role of the RTO Manager

Category

Day 2

Location

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This session will provide an overview of the tasks the RTO Manager needs to consider when developing the RTO’s Continuous Improvement Schedule. It outlines the role and responsibility of the RTO Manager and how this aligns within the overall organisational structure of the organisation. Sample documentation such as duty statements and checklists will be provided.

Kerri Buttery

Consultant VET Nexus

Digital Literacy Licence (DLL) is the brainchild of Kerri Buttery, who founded the company in 2021 after a rewarding, decades-long career in the Vocational Education and Training (VET) sector.

Kerri's first foray into education saw her delivering VET in Schools (VETiS) programs in Queensland as a qualified secondary school teacher. This evolved into working as an auditor in the VET sector, then as a consultant assisting RTOs in maintaining compliance and delivering quality eLearning solutions

Kerri is also the founder of VETNexus. An Organisation that works alongside education providers to strengthen the relationship between compliance, technology and innovation.

  

Monitoring the Masses: Third party arrangements

Category

Day 2

Location

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Situation: There are approximately 4000 RTOs operating in Australia with many having 10 or more third-party arrangements in place.

This session focusses on answers to the following questions:

  • What is the scale and scope of this situation?
  • How many third-party arrangements are there?
  • What risk do they place not only on an RTO but the overall quality of the Australian training and assessment system?
  • What controls do we need to implement and how do we monitor these controls?
  • How have other quality management systems defined controls to effectively manage their external suppliers?

Importantly - are we doing enough to protect the 3 Rs - your Requirements, your Responsibilities, and your Reputation?

John Price

Consultant John Price & Associates

John Price has been an educator and trainer for over 40 years and in that time has worked as a Head of Department at TAFE, mentor, facilitator of national workshops covering delivery and assessment, risk management, auditing, leadership and interpersonal skill development.

John has been a keynote speaker at conventions and conferences, and maintained a grass roots level approach to dealing with people at all levels of the organisation.

He has also assisted over 300 organisations in Australia to achieve quality certification to the range of National Training Standards including: Standards for NVR Registered Training Organisations (versions 2012 and 2015); Australian Quality Training Framework standards (AQTF from 2001 – 2010) Australian and International ISO9001 standards (AS/NZS and ISO from 1987 – 2008) and worked with these organisations in establishing continuous improvement systems and strategies.

Lunch

Location

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The Swiss Cheese Effect: An investigative framework for RTO management

Category

Day 2

Location

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Where are the ‘holes in the cheese’ generally located in our RTOs’ quality systems? When the ‘problem’ passes through the ‘hole’ what do we have in place to prevent it from proceeding through the next ‘hole’?

And then, when the unthinkable happens, when all of the ‘holes’ line-up and the complete system is at risk, what should we have done to prevent it?

This session analyses five components of an investigative user-friendly framework ‘PEEPO’ that link together to ‘plug the holes’ and prevent the problem from proceeding. ‘PEEP’ in, be informed and be encouraged to use this investigative approach.

John Price

Consultant John Price & Associates

John Price has been an educator and trainer for over 40 years and in that time has worked as a Head of Department at TAFE, mentor, facilitator of national workshops covering delivery and assessment, risk management, auditing, leadership and interpersonal skill development.

John has been a keynote speaker at conventions and conferences, and maintained a grass roots level approach to dealing with people at all levels of the organisation.

He has also assisted over 300 organisations in Australia to achieve quality certification to the range of National Training Standards including: Standards for NVR Registered Training Organisations (versions 2012 and 2015); Australian Quality Training Framework standards (AQTF from 2001 – 2010) Australian and International ISO9001 standards (AS/NZS and ISO from 1987 – 2008) and worked with these organisations in establishing continuous improvement systems and strategies.

Evidence-Based Decision Making in RTOs

Category

Day 2

Location

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In the rapidly changing VET environment, RTOs are increasingly required to take more strategic decisions, more frequently, and with significant commercial implications. These decisions typically include (1) what program/product lines to keep, stop and start, (2) where and how to position in specific markets and segments, and (3) setting goals and targets for performance across the business.

For many RTOs, these decisions will be based on experience, intuition, and professional judgement. But as the policy and operating environment becomes more complex, and as the number of shareholders/stakeholders grows, there is a growing recognition of the need for sound evidence to underpin critical decision.

This section will explore the hard and soft requirements to build systems and cultures of pragmatic decision making based on quantitative and qualitative evidence, and how RTOs can draw on diverse sources of evidence to support strategic and operational choices with confidence.

Jonathan Chew

Jonathan's expertise is in policy design, market analysis and evaluation with a focus on the VET and higher education sectors.

As Director at the Nous Group and Principal of The 5Rs Partnership, Jon works extensively with governments, universities and training organisations to understand and meet student, community and industry expectations, both in Australia and overseas. Jon has worked with a large number of tertiary education and training providers to investigate levels of unmet demand for education and training, benchmark delivery profiles, review market strategies, and identify opportunities for expansion and growth.

Jon’s particular area of expertise is in the design and economics of government funding and finance across the tertiary education sector. Jon has led the research, analysis, modelling and consultation components on a number of projects for government focussed on tertiary funding and financing, policy analysis and program design. Jon was recently a co-author of Funding an Expanded Tertiary System: Designing a coherent financing architecture, published in Visions for Australian Tertiary Education by the Melbourne Centre for the Study of Higher Education at the University of Melbourne.

Jon is a director of Conservation Volunteers Australia.

Morning Tea

Location

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ASQA Update

Category

Day 2

Location

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This session, delivered by the Australia Skills Quality Authority (ASQA), will provide an update regarding the latest information in VET compliance.

David Garner

Consultant [consult dg]

David Garner is the Principal Consultant at [consult dg] and provides advice, development and research to the VET sector. He has worked in a variety of compliance related roles for over 15 years.

Most recently, as the General Manager Regulatory Operations for the Australian Skills Quality Authority, David was responsible for implementing ASQA’s regulatory strategy nationally, including monitoring compliance of both training providers, and intending providers, against the VET Quality Framework and Educational Services for Overseas Students Act.

David was also Director, Training Quality, in the Queensland Department of Education and Training. Prior to joining the Queensland department in 2005, David worked in and managed training providers for many years. David has been active in sports administration for over 30 years and sat for many years on the board of the Queensland Fitness, Sport and Recreation Skills Alliance.

Registration

Location

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Three Rs – Recordkeeping, Requirements and Ramifications

Category

Day 1

Location

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Are the filing cabinets overflowing? Considering a bon fire but not confident on what your obligations are for recordkeeping? This session will clearly explain your recordkeeping obligations according to the Standards for RTOs 2015 and legal and contractual considerations outside of the Standards.

The following key topics will be covered in this session:

  • What the Standards for RTOs 2015 require
  • ASQA General Direction – Retention of assessments
  • Obligations outside of the Standards for RTOs 2015
  • What should be retained
  • Hard copy vs soft copy
  • Ramifications for failing to comply

Angela McGregor

RTO/Compliance Manager RTO Consulting

Angela McGregor is the owner and principal consultant of RTO Consulting who has been offering consulting services throughout Australia, providing guidance, coaching and assistance to businesses wanting to become a RTO, existing RTOs and businesses wanting to develop nationally accredited courses and those looking to establish systems and processes to ensure compliance. 

As a practitioner dedicated to sharing knowledge, Angela has consulted through many forums pertaining to compliance issues and improvement strategies for training and assessment services. Angela is known for her current industry, knowledge and success in developing accredited courses and track record in setting up RTOs and assisting RTOs with compliance against the VET Quality Framework.

The Impact of the Student Centred Approach on Internal Audits

Category

Day 1

Location

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RTOs conduct internal audits for many purposes. Usually they focus on the required evaluations listed in the Standards for RTOs 2015 and on the requirements for the Annual Declaration on Compliance.

A student centred (life cycle) approach can give a better understanding of any business and compliance flows and gaps, as well as providing the necessary systematic monitoring of the RTO’s training and assessment strategies and practices.

This session will outline how this approach will impact on RTOs when conducting internal audits.

Carol Hunter

Consultant RTO Services and Consulting

Carol Hunter has spent over twenty years working in both operational and strategic roles in VET.  She is the Principal of RTO Services and Consulting.  She has held positions as Director Training Quality and Regulation, Department of Education and Training ; Manager, Audit Services, Training Quality and Regulation, Department of Education and Training (Queensland); Manager, Training Secretariat to Training and Employment Recognition Council and Training Employment Board ; Faculty Director Logan TAFE  and various other VET positions in apprenticeships, curriculum, teaching etc.

Carol has used her experience in assisting a range of stakeholders develop contextually appropriate best practice applications and solutions in a variety of VET domains. She has also worked in operational roles in both public and private RTOs, in policy and curriculum development; and as a secondary school teacher.



 

Lunch

Location

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What are the current trainer/assessor requirements and why are they important?

Category

Day 1

Location

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This session will consider the latest requirements of:

  • Clauses 1.13 – 1.16 Employ skilled trainers and assessors
  • Clauses 1.17 – 1.20 Provide supervision of trainers where needed
  • Clauses 1.21 – 1.25 Employ experts to teach trainers and assessors

It will also explore why these requirements are important to understand.

John Dwyer

Consultant Velg Training Pty Ltd

John Dwyer is a national VQF/AQTF trainer/assessor and consultant with experience in education and training spanning more than 60 years. He brings extensive Registered Training Organisation (RTO) experience and has a comprehensive history in developing and delivering a range of workshops and webinars on assessment, compliance, Recognition of Prior Learning (RPL), moderation and validation processes relating to VQF/AQTF compliance.

Developing Staff: PD planning – looking beyond the compliance cycle

Category

Day 1

Location

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Where do you want to be in 2 or 5 years’ time? When audited, the RTO needs to evidence a range of requirements relating to trainer and assessor competencies (industry skills currency, vocational competency, VET knowledge and learning and professional development).

All of the evidence relating to these is audited in the context of its relevance and currency. Currency tends to have a short shelf life – two to three years – and is the span of the auditors’ interest.

This session will examine how the longer term professional needs and career goals of VET professionals could be planned for in RTOs.

Carol Hunter

Consultant RTO Services and Consulting

Claire Field is the Principal of Claire Field and Associates, a consultancy and advisory practice offering strategic advice on international education, VET and private higher education to providers, government and other tertiary education stakeholders. Previously Claire served as the CEO of ACPET from 2010 – 2014. Prior to ACPET Claire worked in a number of State and Commonwealth government roles, including establishing the Commonwealth’s first national VET regulator, NARA. She has also worked in both TAFE NSW and a leading, national, not-for-profit VET provider. Claire holds a Masters in Educational Assessment, and an Executive Masters in Public Administration.

 

Morning Tea

Location

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Compliance: A valuable business tool not just something that 'must be done'

Category

Day 1

Location

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Too many RTO CEOs and senior managers see compliance as something imposed upon them and which they “must do” – rather than something that underpins their business practice and helps guide their business decision making. In the last decade Claire has had the opportunity to work closely with a range of providers – as a regulator, as the head of a peak body and now as a consultant. In that time, she has observed that the highest performing RTOs use quality standards as a driver of business and educational performance. Those who struggle to meet their compliance requirements treat them as an ‘add on’.

Inevitably governments make changes to the standards which RTOs must comply with and these changes requires changes to business systems – but how you deal with these changes will depend on how you treat compliance within your business.

Is your RTO focused on simply maintaining compliance or are you looking to establish a quality approach?

This session will explore the difference between the two and identify how the quality standards can be used to help you lift business performance. Using ASQA’s new student centred audit model, this session will explore the business criticality of intertwining quality and compliance within the culture of an RTO. It will also offer some practical strategies to enable this practice to permeate across your RTO.

Claire Field

RTO/Compliance Manager Claire Field and Associates

Claire Field is the Principal of Claire Field and Associates, a consultancy and advisory practice offering strategic advice on international education, VET and private higher education to providers, government and other tertiary education stakeholders. Previously Claire served as the CEO of ACPET from 2010 – 2014. Prior to ACPET Claire worked in a number of State and Commonwealth government roles, including establishing the Commonwealth’s first national VET regulator, NARA. She has also worked in both TAFE NSW and a leading, national, not-for-profit VET provider. Claire holds a Masters in Educational Assessment, and an Executive Masters in Public Administration.

Registration

Location

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