Your Way: Growth Through Feedback, Complaints, Appeals and Refunds

This 1.5 hour webinar is from our suite of Your Way offerings. It is ready to be presented to your staff, at a time that suit you! Need more information? Simply fill out our enquiry form below for a quote.

Session Overview

In this session, prepare to unlock the true value of feedback, complaints, appeals, and refunds as indispensable tools for growth and continuous improvement within your RTO.

Together, attendees will unravel the minimum requirements of these crucial areas, exploring how they intertwine with the broader concept of self-assurance, forming the very foundation of excellence.

Attendees will discover the art of conducting a comprehensive review of their RTO's policies, procedures, and practices, ensuring alignment with the Standards for RTOs 2015. They will learn how to harness the invaluable information gathered through feedback, complaints, appeals, and refunds, transforming them into catalysts for enhancing their training and assessment services.

By the end of this session, you will gain the confidence to use feedback effectively, not only to meet compliance requirements but also to cultivate the growth of your RTO's success, nurturing it to reach new heights.

Embrace the intertwined nature of growth and feedback, and let it pave the way for a journey of excellence today.

Cultivate an environment where every challenge becomes an opportunity for growth!

Key Topics Covered

• Minimum requirements: feedback, complaints, appeals & refunds
• How these relate to self-assurance
• Reviewing policies and procedures
• Reviewing practice
• Enhancing training and assessment as a result

Presenters