Your Way: Reviewing Enrolment and Complaints/Appeals

This 1.5 hour webinar is from our  suite of Your Way offerings. It is ready to be presented to your staff, at a time that suit you! Need more information? Simply fill out our enquiry form below for a quote.

Session Overview

Accurate and complete enrolment information is critical to every RTO and every student.

However, it is also extremely important to ensure that your RTO’s systems and processes are being followed and that the practices in place align with those systems.

Essentially, your RTO needs evidence that they are in fact, doing what they say they are doing in their policies and procedures. As such, the records kept have to speak for themselves!

This 90 minute webinar will explore what is required, the evidence that should be kept and for how long when it comes to enrolment and complaints/appeals records. It will include 15 minutes dedicated to answering your questions and participants will be provided with supportive resources to assist back in the workplace.

This session will provide valuable insights into the what and how of reviewing enrolment and complaints/appeals records.

Key topics covered

• What is required when it comes to enrolment and complaints/appeals?
• What about the USI? What should we check to ensure compliance?
• What evidence should we be keeping and for how long?
• How should we check enrolment and complaints/appeals records and when?

Presenters