February Members Lunch Box - ChatEQ - Emotional Intelligence + Effective communication

February Members Lunch Box -  ChatEQ - Emotional Intelligence + Effective communication

Presented by:  John Blake

Overview

Focusing on improving Emotional and Social Intelligence, participants will gain insights to navigate cultural interactions, enhance communication skills, and build stronger, respectful relationships. 

This webinar is designed to assist participants gain valuable skills and knowledge to excel in communicating in an ever-growing multicultural setting.

1. Introduction to Communication Intelligence:

• Understand the critical role of how communication intelligence, cultural nuances and global diversity play significant roles in education
• Communicate effectively (C forward: Culture, Context, Connection, Checking, Core skills, Concluding)

2. Active Listening:

• The art of active listening to better understand needs and preferences
• Clearing the MUD (Misunderstandings, Uncertainties, Doubts)
• Effective listening skills that can transcend language barriers.

3. Non-Verbal Communication:

• Delve into the world of non-verbal cues and gestures, crucial for decoding client sentiment and establishing rapport.

4. Emotional Intelligence in Communication

• Explore the concept of EI and its relevance in cross-cultural interactions
• Understand how self-awareness can control emotions effectively
• Develop social awareness to adapt communication styles

5. Cross-Cultural Communication Mastery

• Recognise and appreciate cultural differences to avoid misunderstandings and conflicts
• How do communication approaches align with cultural acceptance?
• Explore strategies for successful negotiations and resolving conflict constructively.

Key topics covered within the webinar

• Emotional Intelligence in Communication
• Cross-Cultural Communication
• Non-Verbal Communication
• Skills to Clear the MUD (Misunderstandings, Uncertainties, Doubts)

NB. Can't make the session?
We send out all electronic resources to registrants within 48 hours of the session closure. All Velg Training Webinars are scheduled in AEST (QLD time) - Please check your timezone before logging onto the online training session.

Date & Time

Monday 26 February 2024
12:00pm - 1:00pm (AEST: QLD)

Other timezones:
1:00pm - 2:00pm (AEDT: NSW, ACT, VIC, TAS)
12:30pm - 1:30pm (ACDT: SA)
11:30am - 12:30pm (ACST: NT)
10:00am - 11:00am (AWST: WA)

Reminder - as a Velg Training Member, you can book a Free Monthly Compliance Chat. For more information   CLICK HERE

Presenters