Registration

Q. When can I register for the 2023 National VET Conference?
A. Registrations are now open for the 2023 National VET Conference, please click here to register. Registrations close on Tuesday 31 October 2023.

Q. When do registrations for the 2023 National VET Conference close?
A. Online Registrations for 2023 National VET Conference tickets will close at 03:00 pm on 31 October 2023.

Please note: Any registrations received after this date can be processed manually by a member of Velg Training Staff, by emailing events@velgtraining.com

Q. What types of ticket options do you have available?

Face-to-Face + Welcome Function Ticket

Face-to-Face Ticket

Recordings Only

Q. I have registered for the Face-to-Face ticket . What happens now?
A. Once payment has been made you will receive an email with your ‘Paid tax invoice’ and a confirmation email that advises you are registered into our system. All you need to do is come to our registration desk on the day and tell us your name!

After the event:
A link will be sent to the email attached to your Registration within 14 business days post Conference allowing you to access recordings and resources for up to 30 days.

Q. I have registered for the Recordings Only ticket. What happens now?
A. Once payment has been made you will receive an email with your ‘Paid tax invoice’ and a confirmation email that advises you are registered in our system.

A link will be sent to the email attached to your Registration within 14 business days post Conference allowing you to access recordings and resources for up to 30 days.

Q. Can I do a walk-in registration?
A. Whilst not recommended, we can process a registration on the day. However, due to a limited on the number of Welcome Function tickets available we may not be able to register you for a Welcome Function exclusive ticket. 

Q. I have registered for the National VET Conference however I am unable to attend, can I send someone in my place?
A. Yes you can, please note that all name changes will need to be submitted in writing to Velg Training no later than 20 October 2023 to ensure that the registration reflects the new attendee details. 

Please email events@velgtraining.com with the name and dietary requirements.

Q. Is there a one day ticket option?
A. There are no one day ticket types available for purchase on our website. 

Please contact Velg Training at events@velgtraining.com for any further clarification.

Group Discounts

Q. There are a number of staff at my organisation that want to attend the National VET Conference, can I receive a volume discount?
A. Yes, group discounts are available when registering multiple attendees for this event. If five or more attendees are registered, a discount of 5% will apply. This discount will apply for up to and including nine attendees.

If 10 or more attendees are registered, a discount of 10% will apply.

Please email events@velgtraining.com if you have any questions regarding group discounts.

Dietary Requirements

Q. Can you cater for my dietary requirements?
A. Yes, please provide any dietary requirements to Velg Training no later than 20 October 2023.

You can do this by either emailing us at events@velgtraining.com or logging into your profile on the Velg website and updating the dietary fields.

Q. If I have supplied special dietary requirements where would I locate them?
A. All dietary requirements are located on the clearly marked catering stations inside the Exhibition Hall.

If you have any difficulties locating these, please see a member of Velg Training Staff at the Registration Desk who can assist.

Q. I forgot to advise of my dietary requirements.
A. Please see the Velg Training Staff at the Registration Desk who will coordinate with the venue to see what we can do to accommodate your dietary requirements on the day. This is not guaranteed.

General

Q. What is the COVID-19 Safe Plan for the Venue?
A. Please refer to the COVID Safe – Health & Hygiene Management Plan issued by the venue.
Please note: This is dependent on the COVID-19 out break and may be subject to change
 
Q. Will there be tea and coffee facilities?
A. Tea and Coffee can be located inside the Exhibition Hall and will be made available during all break times throughout the event. 

Q. Will delegates be catered for across the event?
A. All delegates will receive Morning Tea, Lunch and Afternoon tea. If you have purchased the Face-to-Face ticket – Welcome Function, Drinks and Canapes will be provided. 

Q. Where do I go when I arrive at the venue?
A. Please head to the Velg Training Registration Desk in Central Room C located next to the Exhibition Hall – you won’t be able to miss us!

Q. Will I receive a Statement of Attendance for my professional development records?
A.  Yes, please see how you will receive them based on your ticket type below:

Face-to-Face tickets
A Statement of Attendance will be sent out electronically along with the recordings and resources to your registered email 14 days post Conference.

If you miss the event and watch the recordings post-event, you can register to receive a Certificate of Completion via the link on the recordings page.

Recordings Only
You will receive an email with the link to the recordings and resources. 

Once you have watched them you will need to register to receive a Certificate of Completion via the link on the recordings page.

Q. How do I provide feedback on the conference?
A. You will be provided with a link to our Feedback form post-event, along with a link to access the Recordings and Resources.

If you would prefer to provide specific feedback, you can email events@velgtraining.com.

Q. I would like to interact with my peers at the conference via social media, will there be wireless internet (Wi-Fi) available?
A. Yes, free Wi-Fi will be provided. More information about access will be released closer to the Conference.

Q. Can I come and go from sessions?
A. Absolutely, but please be understanding of other participants and keep disruptions to a minimum. 

Q. I am interested in several sessions and some of these conflicts. Is there any way I can access the training for conflicting sessions?
A. Yes, all attendees, regardless of ticket type, will receive a link to their registered email address within 14 business days post conference with access to all session recordings and resources. 

Q. Do I need to carry the lanyard with me?
A. Yes, you need to wear your lanyard at all times as this will grant you access to all areas of the Conference.

Q. What happens if I forget my lanyard on Day 2?
A. Please visit a Velg Training Staff member at the Registration Desk and they will arrange for a new lanyard to be printed. 

Q. Where are the lifts located?
A. The lifts are located on each level within the venue and are clearly marked. 

Q. Where are the toilets located?
A. Multiple toilets are located on each level within the venue and are clearly marked. 

Q. Do you have a Cloak Room?
A. Yes, Access for the Cloak Room will be available on Friday 3 November 2023. 
More information will be released closer to the date.

Q. Is there anywhere I can charge my phone/laptop?
A. GCCEC have charging stations available throughout the venue. However, there will be a cost associated with this service.

Q. Where can I find a First Aid Kit?
A. First Aid Kits can be found in the following locations:

- GCCEC Registration Desk located on the Ground Floor.

 - Velg Training Registration Desk located next to the Exhibition Hall.

 Q. Is there parking at the venue?
A. Undercover car spaces are available for short-term parking, including two EV chargers. A $12 inclusive of GST flat rate is charged for parking at the centre.

Click here for more information about transportation and parking.

Q. Are there Disability parking bays?
A. Disability parking bays are conveniently located near the central lifts in the Car Park.

Q. Where can I get a Taxi from?
A. If you would like to organise a taxi service, please ask a member of GCCEC Staff at the venue reception desk or use the courtesy phone located in the foyer.

Q. Is there a Pharmacy near the Conference Centre?
A. The closest Pharmacy is located opposite the GCCEC.
Broadbeach Day and Night Chemist
3-5/2723 Gold Coast Hwy, Broadbeach, QLD 4218

Accommodation
Q. Is there a preferred hotel option?
A. Information coming soon!

Refunds and Privacy Statement

Q. Can I get a refund if I am unable to attend the conference on the day?
A. Please refer to our Terms and Conditions page.

Q. What is Velg Training’s Privacy Collection Statement
A. Click here for our full Privacy Statement.

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Sponsorship

Please CLICK HERE for Sponsorship FAQS.