Your Way: Student Information, Support and Complaints & Appeals

This 1 hour webinar is from our  suite of Your Way offerings. It is ready to be presented to your staff, at a time that suit you! Need more information? Simply fill out our enquiry form below for a quote.

Session Overview

This webinar will cover the obligations of an RTO with regards to student enrolment and support, including complaints and appeals. It will look at what the Standards for RTOs 2015 say, how these impact on an RTO’s enrolment practices and clarify the meaning behind what an RTO’s actual obligations to its students are.

Whilst covering the accuracy of information RTOs provide to its students prior to enrolment, the session will also look at how RTOs can best meet the additional support needs of its students and the evidence requirements in the event of complaints and appeals.

Key topics covered

• What the Standards for RTOs 2015 say
• What the Standards mean for the RTO
• Is your RTO set up to meet its obligations to students?
• Reviewing your RTO's practices
• Evidence and record keeping

Presenters